Last Updated: 17 June 2026

Thank you for shopping with Zizz Gummies. We strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only under the following circumstances:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product packaging was tampered with before delivery.

To be eligible for a return, the issue must be reported within 48 hours of delivery.

2. Non-Returnable Items

Due to hygiene, safety, and health regulations, the following items cannot be returned:

  • Opened products
  • Used products
  • Products with broken seals
  • Products damaged due to misuse or improper handling
  • Products purchased during special clearance or promotional sales (unless damaged or incorrect)

3. Return Request Process

To request a return, please contact our support team with:

  • Order Number
  • Customer Name
  • Registered Mobile Number
  • Clear photos of the product
  • Unboxing video (if available)

Our team will review the request and provide further instructions.

4. Refund Eligibility

Refunds will be approved only after verification by our support team.

Eligible cases include:

  • Damaged product received
  • Wrong product delivered
  • Lost shipment confirmed by courier partner
  • Order cancelled before dispatch

Zizz Gummies reserves the right to reject refund requests that do not meet the policy requirements.

5. Refund Process

Once approved:

  • Refunds will be initiated within 5–7 business days.
  • The amount will be credited to the original payment method used during purchase.
  • Depending on your bank or payment provider, the refund may take additional time to reflect in your account.

6. Cash on Delivery (COD) Orders

For COD orders:

  • Approved refunds will be processed through bank transfer or another suitable refund method.
  • Customers may be asked to provide valid bank account details for processing the refund.

7. Order Cancellation Policy

Before Dispatch

Orders can be cancelled before they are shipped. A full refund will be issued for prepaid orders.

After Dispatch

Once an order has been dispatched, cancellation requests cannot be accepted.

8. Exchange Policy

We currently do not offer product exchanges.

If you receive a damaged or incorrect product, we may provide a replacement or refund based on our verification process.

9. Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to our error.
  • If a replacement is approved, shipping costs for the replacement product will be borne by Zizz Gummies.

10. Fraud Prevention

To prevent misuse of our return system:

  • Zizz Gummies reserves the right to request additional proof before approving a return or refund.
  • Repeated fraudulent claims may result in refusal of future orders or account restrictions.

11. Contact Us

For return or refund-related assistance, please contact our customer support team through the contact details available on our website.

Important Note

As Zizz Gummies products are consumable health supplements, returns are accepted only in genuine cases involving damaged, defective, incorrect, or tampered products. Opened or used products cannot be returned for safety and hygiene reasons.

By placing an order on our website, you agree to this Return & Refund Policy.